Privacy Policy

Last updated: November 2, 2026

Who we are

Will-Motus is published by Will-Motus inc., a corporation incorporated in Quebec, Canada. NEQ: 1182755141. Person in charge of the protection of personal information: Windlaime Mintus. Contact us: info@will-motus.app

What we collect

When you create an account, we store your email address (or the identifier provided by Google or Apple), your training profile (goal, level, height, weight, age, equipment), your workouts, your meals, your measurements and, if you enable it, data from your watch or Health Connect (steps, heart rate, sleep, weight). Progress photos stay on your device; they are backed up in your account’s private space, accessible only to you, only if you accept it when adding your first photo. You can change this choice at any time in Progress › Photos. If you use these features, we also store in your account: your GPS outings (simplified route, distance, duration, pace and estimated calories), your club and challenge data (nickname, posts, monthly totals and rankings, visible to members), the history of your conversations with the coach (last 200 messages) and the data you allow from Health Connect or Apple Health (steps, heart rate, sleep, weight, calories burned, workouts). If you write to us from the contact form, we keep your e-mail address, your message and the tracking number for as long as it takes to handle your request.

Why

This data is used solely to make the app work: calculating your plan, saving your progress and finding it again on all your devices. We do not sell your data and we do not show ads.

Where it is stored

Your data is kept in Google Firebase (Firestore and Cloud Storage), encrypted in transit and at rest. It is linked to your account and accessible only by you.

Where your data is processed

Will-Motus is operated from Quebec, but your data is hosted and processed by providers located outside Quebec, mainly in the United States and, depending on the provider, in the European Union: Google Firebase (account, database, storage), Vercel (hosting of the website and of the coach, billing and contact services), Stripe (payments on the website), Anthropic and OpenAI (coach answers and voice), Resend (email delivery). Before entrusting information to these providers, we assess the protections they offer; each is bound by a contract that limits the use of the data to the services provided to Will-Motus, requires confidentiality and security measures, and forbids selling it. Your data may therefore be subject to the laws of those countries.

Third-party services

Vercel (hosting of the website and online services: coach, billing, contact form), Google Firebase (authentication, database, storage), Stripe (subscription payment on the website), Google Play or Apple (in-app payment), Anthropic and OpenAI (coach answers and voice, only when you use it), Resend (security and support emails), Open Food Facts (open food database, queried when you scan a barcode), Health Connect or Apple Health (only if you allow it). OpenFreeMap (map background shown during and after a GPS outing: this service receives your IP address and the requested map tiles, never your route), USDA FoodData Central (US food database queried by our server when a barcode is unknown to Open Food Facts; only the barcode is sent).

AI coach

The Will-Motus coach is an automated artificial-intelligence service. It is not a healthcare professional: it makes no diagnosis and does not replace the advice of a doctor, physiotherapist or dietitian; its answers are general training and nutrition information. Before your first message, the app shows a consent screen: nothing is sent to the coach until you accept. This consent is explicit and you can withdraw it at any time in the coach settings, where you also choose the sharing level: “Everything”, “Training and nutrition” or “Minimum”.

Data sent, depending on the level you choose. Minimum: your question, the last 30 messages of the conversation, your language, the date and time, plus your goal profile (goal, level, training days, place, equipment, session length, units). Training and nutrition: in addition, your first name, sex, age, injuries, diet and allergies, your program and workouts, your records, your meal plan and food log for the last 14 days, your challenges and clubs; but not your weight, height, measurements, heart rate, cardio sessions, previous questions or the coach’s memory. Everything: in addition, your height, weight and measurements, your heart rate (averages and last 7 days), your cardio sessions (type, duration, distance and estimated calories — never the GPS track or your location), the overall result of your health questionnaire (whether at least one answer was “yes” — never your detailed answers), your previous questions (up to 80) and the coach’s long-term memory. When you dictate a question, speech recognition is performed by your phone’s voice service (Google or Apple): Will-Motus receives only the text and keeps no audio recording.

Recipients and place of processing. Your question and the data above are sent to the Will-Motus server hosted by Vercel (United States), which relays them to OpenAI (United States), the provider of the ChatGPT models that write the answers and analyze meal photos. If you enable the natural voice, the text of the answer (at most 700 characters) is also sent to OpenAI to be turned into audio. Anthropic (United States, Claude model) is used only as a backup, if OpenAI is unavailable. The long-term memory is updated by OpenAI (or, as a backup, by Anthropic) from your conversations whatever level you choose; it is given to the coach as context only at the “Everything” level. Anthropic and OpenAI process this data to produce the answer under the commercial terms that apply to their API services: they do not use it to train their models and may retain it temporarily, in particular for safety and abuse prevention, under their own retention rules.

Purpose, legal basis and retention. This data is used only to personalise the coach’s answers; the basis for this processing is your explicit consent, which you can withdraw in the app. The Will-Motus server keeps neither your questions nor the answers. The conversation (last 200 messages) and the long-term memory (a summary of your exchanges, at most 8,000 characters, updated by the model) are stored on your device and in your account backup until you delete them or delete your account. On our servers, only the daily question counter is kept (30 questions per day per account, reset at 00:00 UTC).

Your rights over this data. The “What the coach knows about me” screen shows you the coach’s memory and lets you correct it; the “Clear the coach’s memory” button deletes it permanently, on the device and in your account; you can also clear the conversation at any time. Your data export (Settings) includes the conversation and the memory (portability). Withdrawing your consent stops data being sent to the coach; exchanges already stored remain on your device until you delete them.

Your photo is sent to our server, then to an AI provider, only to analyse this meal. It is downsized, has no GPS location, and Will-Motus does not keep it. You can withdraw your consent at any time: the coach’s Data tab, “Withdraw my consent”.

Supplements and nutrition advice

Supplement sheets, meal plans, calorie targets and the coach’s advice are general information intended for healthy adults; they are not medical advice, a diagnosis or a prescription. Before changing your diet, taking a supplement or starting a program — especially if you are pregnant, ill, taking medication or living with an eating disorder — consult a healthcare professional. Will-Motus does not sell any supplements.

Health Connect and Apple Health

With your permission, the app reads from Health Connect (Android) or Apple Health your steps, heart rate, sleep, weight, active calories and workouts, including history older than 30 days, to display them in Progress and complete your log. It writes nothing to these services, never uses them for advertising or data sales, and shares this data only with the coach, according to the sharing level you choose. You can revoke the permission at any time in your phone’s settings. Our dedicated Health Connect policy describes this use in detail.

Your rights

You can view, export (with an optional password) and delete your data at any time from Settings in the app. Deleting your account immediately erases your data, photos and club and challenge participation from our servers, and stops subscriptions bought on the website. Invoices issued by Stripe are kept for as long as accounting obligations require. A subscription bought on Google Play or the App Store is cancelled in the store. You can also make the request on the “Delete my account” page.

Under Quebec’s law on the protection of personal information, you also have the following rights: to access the information we hold about you; to have it corrected if it is inaccurate or incomplete; to withdraw your consent at any time (for example coach personalisation, photo backup or Health Connect, in the app settings); to obtain a portable copy of your data (export from Settings); to request its deletion. To exercise these rights, write to the person in charge of the protection of personal information at info@will-motus.app; we reply within 30 days. If you are not satisfied with our answer, you can file a complaint with the Commission d’accès à l’information du Québec (www.cai.gouv.qc.ca).

Account security and payments

One account per email address. You can change your password or email address from the app; every account creation, password change or email change request triggers a notice sent to the account’s current address, and the new address receives a confirmation link. On the website, subscriptions are paid through Stripe; in the app, through Google Play or the App Store. Will-Motus never receives or stores any card number.

Audience measurement

On the website and on Will-Motus Web, we use Google Analytics to count visits (pages viewed, approximate country and city, device, visit duration, traffic source). It only loads if you click “Accept” in the banner; if you decline, nothing is measured. IP addresses are anonymized, no data is ever sold, and the mobile app does not use Google Analytics. You can change your mind at any time by clearing the site data in your browser.

Technical reports

The app measures its startup time, memory, slowdowns and errors on your device to improve its quality; these measurements are shown in Settings. They are only sent if you turn on the anonymous technical report, which contains no account, no content and no health data.

Children

Will-Motus is intended for people aged 16 and over.

Contact us

For any question about your data, write to us from Settings › Contact us in the app.