Delete my account
You can delete your Will-Motus account and all your data at any time. Two ways:
From the app (immediate)
- Open Will-Motus, then Settings (gear icon at the top right).
- Scroll down to "My account" and tap "Delete my account".
- Confirm with your password, or sign in again with Google or Apple.
By written request
If you no longer have access to the app, write to us from the Contact page of this site, using the email address of your account. We delete the account within 30 days and confirm by email.
What gets deleted, and when
From the app, deletion is immediate: as soon as you confirm, the app erases from our servers your profile, workouts, meals, log, weights and measurements, progress photos, data imported from Health Connect or Apple Health, GPS outings, the coach’s history and memory, your posts and participation in clubs and challenges (a club or challenge you created passes to the longest-standing member, or is deleted if there is no one else), your reports, your coach quotas, your messages to support, your billing information and your sign-in account (email address or Google or Apple identifier). The data on this phone is erased at the same time. We keep no backup copy: once the account is deleted, nothing can be restored.
Subscriptions taken out on the website are cancelled automatically and your Stripe customer profile is deleted; invoices and receipts issued by Stripe are kept for 7 years for our accounting obligations and contain no card number. A subscription bought on Google Play or the App Store remains managed by the store: remember to cancel it. Our servers’ technical logs, which contain neither your name nor the content of your data, disappear within 30 days at most. A written request is processed within 30 days; we confirm the deletion by email.